Good customer service can be hard to come by these days, especially in the home improvement industry. It can almost feel like customer service is a lost art. So, when you come across a company that actually provides great customer service, in addition to quality work, you want to tell everyone about it.
This was the case with Daisy T., a homeowner in San Jose, California. She was so impressed with her experience with Custom Exchange, a replacement window company in San Jose, that she took the time to leave a lengthy review on Yelp.
Daisy initially contacted Custom Exchange online and was very pleased when the owner took the time to not only respond to her inquiry, but to also call her and answer the all questions she had about the various replacement window brands like Milgard and Simonton. Daisy was further impressed when Custom Exchange gave her a great price on quality Simonton replacement windows for her San Jose home.
In the Yelp review she left after working with Custom Exchange, Daisy said, “[Custom Exchange’s owner] was super helpful and his knowledgeable, no-frills approach, and amazing price made Custom Exchange Windows a no-brainer.” She continued, “…[He] made me feel confident that his team would do the best job.”
You can usually get a good idea of the experience you’ll have with a company after that initial phone call. If the person you speak to is knowledgeable and helpful, you should definitely consider working with them. However, if they don’t want to take the time to answer your questions or don’t make you feel at ease about the process, you might want to keep looking for a company that will.
Daisy also appreciated that the owner of Custom Exchange stuck to his stated timeline. She said, “…5 weeks to the dot when he said he’d call back, he contacted me to schedule installation the next week. His team rang our doorbell right at 8 AM, and they were cleaned up and done with our 8 windows by 11:30 AM.”
According to Daisy, the crew from Custom Exchange not only expertly installed her new windows, but they also took great care of her home and belongings as well. She said, “They brought their own cloths to make sure they covered our stuff, and there was so little debris for us to clean, you wouldn’t even know our windows were just replaced. They also take away your old windows, which was super appreciated.”
Overall, Daisy said Custom Exchange in San Jose is “Super fast, professional, and easy to work with. Would highly recommend!”
Daisy isn’t the only one who has had a great experience with Custom Exchange. The company has a five-star average rating on Yelp with almost 200 customer reviews! They must be doing something right!
To learn more about Custom Exchange, a replacement window company servicing the San Jose and Pleasanton areas of Northern California, visit their website: https://www.customexchangeinc.com/