People who have been around for a while will remember the good old days when you would call a business during business hours and an actual human would answer the phone and speak with you; or more recently, when you would email a business or fill out their online contact form and someone would respond to your inquiry in a timely manner. Nowadays, this type of service can be hard to come by. It may take days to get a response, if you get one at all, or you may get nothing more than an automated reply. It’s unclear how businesses that operate like this stay in business, but some do—especially those in the home improvement industry.
One company that is bucking the unfortunate trend is San Diego replacement window company BM Windows. Since the day they opened, BM Windows has provided nothing short of stellar customer service. They truly go above and beyond in this area. They have an office staff who is dedicated to providing support for customers and potential customers who contact their office. They return phone calls and email messages promptly. They take the time to answer any initial questions people may have and work with homeowners to set up a consultation time that works with their schedule.
The BM Windows sales team is made up of professionals who focus more on customer education and support than sales. BM Windows’s customers are never subjected to any of the high-pressure sales tactics that are so common in the home improvement industry. A meeting with a sales rep from BM Windows feels more like a friendly, informative conversation than a sales call. They provide potential customers with a fair and honest quote that matches the final price. In other words, there will be no surprise fees tacked on at the end of the project.
The amazing customer service continues when the time comes for the homeowner’s new windows to be installed. The BM Windows installation team is made up of highly trained and experienced installers. They treat their customers’ homes with respect—taking care not to damage walls, floors, or furniture—and clean up after themselves before they leave. They also take the time to answer any final questions the homeowners may have about how to care for and operate their new windows.
BM Windows owner Michal Bohm had this to say about the customer service his company provides: “We know there are a lot of replacement window companies in San Diego, but we believe our customer service sets us apart from others. We treat our customers like family and help them select the products that are best for their specific home. We never pressure anyone into buying before they’re ready or try to upsell them on features they don’t really need or want. We give them all the information they need to be confident in their purchase.”
Bohm continued, “Even during the COVID-19 pandemic, when we were busier than ever, and while supply chains were being disrupted left and right, we were still able to provide great service to our customers. We did this by staying in communication with them, hiring more people when needed, and making sure nothing fell through the cracks. Being busy is no excuse to let customer service slip.”
To learn more about BM Windows, visit their website: https://www.bmwindowsca.com/