If you are the owner of a company that strives to provide consistently excellent customer service, you should take note of a Pleasanton replacement window company that is excelling in this area.
Custom Exchange is known throughout California’s East Bay area for providing quality replacement windows at great prices. They are also consistently praised for their amazing service. In fact, it’s rare that a week goes by that they don’t receive a glowing review online from one of their satisfied customers.
Receiving positive reviews online can provide a huge boost to a small business. Often, small, local businesses have limited marketing budgets, so they have to rely on word-of-mouth advertising and customer reviews.
So how does a small business get those coveted five-star reviews? For Custom Exchange, it means treating customers right, providing them with the quality products they’re looking for, and operating with integrity.
“Great reviews aren’t our main goal, they are simply the byproduct of providing quality service,” explains Custom Exchange owner, Michal Kuron. He continues, “As a business owner, I train all of my employees—from the person who answers the phone to our installation team members—how to provide great customer service. Yes, we sell quality products and provide professional installation, but we also make sure our customers are taken care of. We take the time to answer all of their questions and communicate well with them throughout the process. We make sure they are completely satisfied before we accept their final payment. I think our customers appreciate our approach. It definitely helps us stand out in the home improvement industry, where customer service can be lacking sometimes.”
Here are what a few of the company’s customers in Pleasanton had to say about the replacement window company:
“Wow wee I have so much to share with you….I have already referred this wonderful company to 5 of my friends. My husband and I had been looking at windows and got three different estimates with the same Simonton Windows…I had done some research online myself and Michal Kuron came in our home and educated me a little bit more about Windows and installs so I had a better understanding of what the process was. His estimate was the best price. He was half the price of Home Depot. He was very professional, kind and respectful of our home and our family. It was a joy and an honor to work with this man of high integrity and honesty. We are so happy with our new windows. They were able to install all of our windows in one day.” – Suzanne A., Pleasanton, CA
“We were so pleased from start to finish with our window replacement experience. Michal the owner was great to deal with and very straight forward. We had 32 windows installed on a two story home. His team of installers were on time, clean, neat and let me know through out the entire installation how things were proceeding. We obtained three quotes from other local window venders and his was the absolute best value. I will use Custom Exchange Windows again!”
Karen H., Pleasanton, CA
“We hired Custom Exchange Windows to do a full window upgrade from single pane to dual pane, as well as replacing a sliding door. The owner is professional and responsive. The workers arrived on time and were courteous and professional. The cost for the job was very reasonable, and the quality of the windows and sliding door is excellent. The windows and door do a good job of insulating our home against the elements. I’d highly recommend them if you are considering upgrading your windows and/or sliding door.” – Matthew R.
These are just a few of Custom Exchange’s glowing reviews. There are hundreds more just like them from satisfied customers.
Other small business owners would be wise to take note of Custom Exchange’s approach. Focus on customer service, and the positive reviews will come!